shipping

policy - store terms and conditions

Terms and conditions


The items you buy from us are reworked and upcycled second hand materials. We compromise to sell products that are in the best possible condition, but being made out of already used materials, the pieces can contain traces of the previous uses. By ordering online you accept and understand this.

Shipping:
All orders are shipped within 72 hours from Monday to Saturday from 10am to 6pm. Items will arrive in the next 3 to 14 working days after the purchase, depending on your location. If you don't contact us, we understand you have received your package. If after 14 days you haven't you must check online via tracking number and / or contact us. 

****PLEASE PROVIDE ALWAYS A FULL NAME AND ADDRESS. THIS NAME AND ADDRESS SHOULD BE EASY TO FIND FOR THE CARRIER SERVICE****​

Order Tracking
 

If a tracking number is provided by the shipping carrier, we will update your order with the tracking number information.

Shipping Rates
 

****IMPORTANT: IF YOU ARE LOCATED OUTSIDE THE EUROPEAN UNION PLEASE ASK US FIRST IF THE SHIPPING COST OF YOUR ITEM IS COVERED BY OUR ONLINE RATES.*****


The rate charged for the shipping of your order is based on the weight of your products, your location, and the size of the box. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

APPROXIMATE SHIPPING COST INSIDE OF GERMANY and to Andorra, Austria, The Netherlands, Uk, Czech Republic, France, Italy, Poland, Spain, Sweden,
Switzerland, Estonia, Lithuania, Latvia, Ukraine, Norway, Finland, Iceland, Ireland, Portugal = 19EUR / 16,36GBP
SHIPPING COST REST OF THE WORLD = 25EUR / 28,17USD / 37,63CAD / 39,43AUD

APPROXIMATE SHIPPING FROM ARGENTINA: from Argentina we ship only inside the country
SHIPPING COST INSIDE ARGENTINA =  
Up to 1kg $ 420,00 aprox.
Up to 5kg $ 515,00 aprox.

Return Policy


Customer must cover return costs. 
Shippings leave a carbon footprint that we want to minimize as much as possible. We do accept returns and exchanges. 
Before you hit the 'buy now' button we kindly ask you to read the sizes and description of the item. If you have any doubt regarding measurements, please contact us first to: 
EUROPE: mariangeles@therapy-berlin.com
ARGENTINA: paula@therapy-berlin.com

 

 

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